If your household income has decreased and you don’t think you can make your mortgage payment, call USDA and ask for a Payment Assistance package. They will review the information you provide and determine if you are eligible for payment assistance or for more assistance than you currently receive.
Call a Customer Service Representative at 1-800-414-1226 or TDD/TTY 1-800-438-1832. We are available from 7 a.m. to 5 p.m. Monday through Friday Central Time (CT). The wait time to answer your call may be longer than normal.