Pharmacy Crossover with Further will be discontinued January 1, 2022.
Here is a link to a recording explaining the change in a 4.5 minute video.
As of 1-1-22, pharmacy reimbursement at Further will change. Starting 1-1-22 prescription(s) will need to be paid in full at the time of purchase (POS – point of sale). Your out-of-pocket expense will automatically “crossover” to Further and no claim reimbursement request will be needed. Reimbursement will be made in 5 business days via a check in the US Mail to your home address. Alternatively, and preferred, if you have elected direct deposit, your reimbursement will be made directly to your bank account on file at Further. This change only affects Pharmacy purchases.
It is the recommendation of the Service Cooperative and the Minnesota Healthcare Consortium to move away from crossover prior to 1-1-22 and elect a VISA debit card, at no cost, to avoid out-of-pocket expenses at the POS for pharmacy purchases. The debit card method means you will not need to pay out-of-pocket and wait for reimbursement…. nor do you need to a file claim. The debit card will be tied directly to your account(s) at Further and is accepted by pharmacies, providers, dentist offices, vision stores, and all medical merchants that accept VISA . The debit card number can be written directly on medical invoices and returned to the provider. Debit cards are also available for medical dependents at no additional cost. **It is recommended that members keep their transaction receipts in the event further claim substantiation is needed.
Please see the attached debit card request form that can be completed and send directly to Further. If you prefer to keep the crossover system, and would like a direct deposit as opposed to a paper check in the mail, complete the direct deposit form attached and return to Further. If you have access to the Further portal, either election can be made electronically. (steps for electronic requests are listed below.) To obtain ID’s and passwords if unknown, employees can contact Further’s customer service at 800-859-2144.
Setting up Direct Deposit
- Sign in at www.hellofurther.com.
- Click My Profile.
- Choose Payment and Bankingfrom the menu.
- On the Payments & Bankingpage, click Bank Accounts.
- If you do not have a bank account set up, click Add Bank Account.
- Enter the banking information for the account you wish to set up with Direct Deposit.
Request a Debit card online
To request a debit card from www.hellofurther.com:
- Sign in at www.hellofurther.com.
- Click the My Profilemenu.
- Choose Payment & Bankingfrom the menu.
- Click Add Card
Fill out the form to start the debit card request process
